Patient Advocacy & Enrollment

What Is an Advocate?

At Cornell Scott-Hill Health Center, we advocate for both patients and workers in order to resolve complaints under our policies and procedures. Whether you need a PCP change completed, or would just like to file a complaint because you were unhappy with an experience, we are here to help.


We also provide service facilitation. A good example of this would be if a patient called because their provider did not send the pharmacy a script for their prescription. We could help to facilitate this process, and ensure that the patient receives the help that they need.

Enrollment & Eligibility

Whether you are not insured, are underinsured, or need help in any way, the Patient Advocacy & Enrollment Department is here for you. We have a team of certified specialists in different locations who can help guide you and connect you with other resources as well. If you'd like to schedule an appointment, call 203-503-3000 or find the advocate closest to you in the list below.

Filing a Complaint

 If you wish to file a complaint, there are a few different avenues available to you. Below explains each avenue:

Call one of our professional department advocates below. Depending on the Cornell Scott-Hill Health Center location you wish to discuss, you can call one of our advocates. They will listen to your concerns and complaints, and aid you in any way that they can.

Call the patient advocacy hotline at 203-503-3211. A professional will be on the line and available to help you. This is typically utilized for urgent matters.

Your Local Advocates

If you are looking to speak with an advocate in your area, consult the list below. Our advocates are certified, experienced, caring professionals who only wish to help provide relief and ensure that your complaint is heard/resolved.

Joshua Bird
Robert Cole

Frequently Asked Questions

We are part of your community and are ready to help you! See below some of the frequently asked questions we get. If you can not find the answer to you question here, please call us at 203-503-3000.

  • What if my child or someone living in my household already has insurance?

    Include them on the application! All members of your household are factored into your application regardless of whether or not they have coverage already. 

  • How long is the sliding fee scale?

    One year from beginning date to end date. 

  • Can anyone apply for the sliding fee scale?

    Yes! Anyone can apply. Your income and the number of people in your household determine eligibility.

  • When will I know if I’ve been approved for the sliding fee scale?

    Same day! Once we have all of your information, we can let you know the same day if you qualify and you can begin using your benefits immediately.

  • Who sees my private information?

    Only us. All of the information you provide remains confidential at Cornell Scott-Hill Health Center.

  • Can I use the sliding fee scale with other hospitals or providers?

    No. Your Cornell Scott-Hill Health Center sliding fee scale applies only to our services and providers.  Check with your institution to see if they offer their own program.

  • Can you help me apply for medical assistance?

    Yes! Cornell Scott-Hill Health Center can assist you with many programs and guide you on whom to call for Medicare and Medicaid C.