Patient Advocacy

What is a Patient Advocate?

At Cornell Scott-Hill Health Center, we are committed to advocating for our patients and addressing any concerns. Our Patient Advocates value your feedback – whether positive or negative – as it helps us enhance our services. Our Patient Advocates are here to support you in accessing the care and services you need.

What Can a Patient Advocate Help Me With?

Feedback on your wait time experience

Assistance with obtaining prescription refills

Processing PCP change requests

Connecting you with your Cornell Scott-Hill Health Center provider

Understanding your rights and responsibilities as a Cornell Scott-Hill Health Center patient

How Can I Speak to a Patient Advocate?

Our Patient Advocates are available Monday to Friday from 8:00 a.m. to 5:00 p.m.

Smiling person with long dark hair wearing a blue shirt against a light background

Maria Nahuatlato

Senior Patient Advocate
Portrait of a woman with long dark hair, wearing a white blouse, against a plain beige background

Bianca Romano

Eligibility and Enrollment Specialist
Man in a gray blazer and blue shirt standing indoors, looking at the camera with a slight smile

Frujen Bridgewater

Patient Advocacy and Enrollment Manager

You can reach the Patient Advocacy hot line at 203-503-3211 to speak directly with a Patient Advocate. They are here to listen to your needs and concerns and will do their best to assist you. If you leave a voicemail, a Patient Advocate will return your call by the next business day.



You can complete a Patient Advocacy Inquiry Form to have a Patient Advocate call you the next business day.

Where Can I Find the Patient Advocacy Department?

Our Advocates are located at our two largest sites, 400 Columbus Avenue and 150 Sargent Drive, New Haven making it easy for you to access the assistance you need.