What if my child or someone living in my household already has insurance?

Anyone and everyone. No matter who you are, you can seek help for your healthcare needs with us.

How long is the sliding fee scale good for?

The sliding fee scale is valid for one year from the date your application is approved.

Is Cornell Scott-Hill Health Center a free clinic?

No, we are not a free clinic. We provide healthcare services for a fee. However, because we are a Federally Qualified Health Center, we are able to offer reduced rates to people without insurance as long as they qualify based on income and family size.

Can anyone apply for the sliding fee scale?

Costs will vary based on your specific situation. We accept all insurance including Medicare, Medicaid (Title 19), HUSKY, Charter Oak, and most commercial insurance plans. For anyone without health insurance, we offer services on a sliding-fee scale, which means you pay only what you can. We also can provide assistance with access to State support and services.

Who sees my private information?

You’ll find out the same day your application is complete. Once approved, you can start using your benefits right away.

Can I use the sliding fee scale at other hospitals or providers?

No. Your Cornell Scott-Hill Health Center sliding fee scale applies only to our services and providers. Check with your institution to see if they offer their own program.

Can you help me apply for any other medical coverage assistance?

Yes! Along with the sliding fee scale, Cornell Scott-Hill Health Center can help you apply for programs such as Access Health CT and Medicaid A, B, and D (Husky). While we cannot assist with applications for Medicaid C or Medicare, we can connect you with resources that can help.

Eligibility and Enrollment | Cornell Scott- Hill Health Center

Eligibility & Enrollment Department

Whether you are uninsured, underinsured, or in need of assistance, the Eligibility and Enrollment Department is here for you.

What is an Eligibility & Enrollment Specialist?

We have a team of certified specialists available to help guide you through getting the healthcare coverage you need.

What Can a Specialist Help Me With?

Applications for Access Health CT: Access Health CT is Connecticut’s healthcare exchange. Through Access Health, Connecticut residents can select and sign up for health insurance. The Eligibility and Enrollment Department can help you select the best option for you and assist you in registering for healthcare.

Medicaid (Husky) A, B, and D: Medicaid (Husky) is a healthcare program offered to individuals whose income and resources are insufficient to pay for healthcare. The Eligibility and Enrollment Department can help you determine your eligibility for Medicaid (Husky) and assist you in signing up for benefits.

Sliding-Fee Discount Program: The Cornell Scott-Hill Health Center seeks to make its services more affordable for anyone who qualifies based on income and family size. Typically the discount program benefits individuals who are uninsured, have high deductibles, or have low income. The Eligibility and Enrollment Department will help you determine your qualifications and assist you in applying for one of five discount levels.

Applications for Yale Free Care: Specialists are available to assist with applications for Yale Free Care for patients who are referred to a Yale New Haven Health service by a Cornell Scott-Hill Health Center provider. [Yale Free Care application assistance is available for Sargent Drive patients and/or by CS-HHC Provider referral only.]

What do I need to bring with me to my Eligibility and Enrollment appointment?

When you call to schedule your appointment, we will let you know everything that you will need to bring to assist you. These items may include:

How can I schedule an appointment with an Eligibility and Enrollment Specialist?

Our Eligibility and Enrollment Specialists are available Monday to Friday from 8:00 a.m. to 4:30 p.m. at 400 Columbus Avenue, New Haven and 150 Sargent Drive, New Haven.

You can schedule an appointment with an Eligibility and Enrollment Specialist by calling 203-503-3270. If you leave a voicemail, an Eligibility and Enrollment Specialist will return your call within 48 hours.

You can complete an Eligibility and Enrollment Appointment Request Form to have an Eligibility and Enrollment Specialist call you within 48 hours.

What is a Sliding Fee Scale?

A sliding fee scale is a pricing system where the cost of services can be adjusted based on certain factors. At Cornell Scott-Hill Health Center, the sliding fee scale adjusts the cost of services based on:

How Does a Sliding Fee Scale Work?

At Cornell Scott-Hill Health Center anyone can apply for a sliding fee scale to determine the cost paid for services. All applications are processed using the most current U.S. Department of Health & Human Services Poverty Guidelines.

Important Things to Know About the Sliding Fee Scale

The application process is simple and easy. The process starts with a phone call and then can be completed either in person or via email. (Technical assistance is available for email communication.)

All immediate family members in household should be included in the application regardless of whether they have insurance or not.

The sliding fee scale applies to all services and satellite sites at Cornell Scott-Hill Health Center, lowering the cost of appointments, lab work, and prescriptions.

You can use your sliding fee scale with any provider at Cornell Scott-Hill Health Center, including primary care, specialists and behavioral health.

Your approved sliding fee scale is only valid at Cornell Scott-Hill Health Center and cannot be used anywhere else.

All information you provide is kept private and confidential, stored only in the Cornell Scott-Hill Health Center database, and never shared with outside parties.

Whether you are uninsured, underinsured, or in need of assistance, the Eligibility and Enrollment Department is here for you.

In addition to helping, you apply for the sliding fee scale, our Eligibility and Enrollment Specialists can assist you in applying for:

How can I schedule an appointment to apply for the Sliding Fee Scale?

Our Eligibility and Enrollment Specialists are available Monday to Friday from 8:00 a.m. to 4:30 p.m. at 400 Columbus Avenue, New Haven and 150 Sargent Drive, New Haven.

You can schedule an appointment with an Eligibility and Enrollment Specialist by calling 203-503-3270. If you leave a voicemail, an Eligibility and Enrollment Specialist will return your call within 48 hours.

You can complete an Eligibility and Enrollment Appointment Request Form to have an Eligibility and Enrollment Specialist call you within 48 hours.

Frequently Asked Questions

What if my child or someone living in my household already has insurance?

Anyone and everyone. No matter who you are, you can seek help for your healthcare needs with us.
How long is the sliding fee scale good for?

The sliding fee scale is valid for one year from the date your application is approved.
Is Cornell Scott-Hill Health Center a free clinic?

No, we are not a free clinic. We provide healthcare services for a fee. However, because we are a Federally Qualified Health Center, we are able to offer reduced rates to people without insurance as long as they qualify based on income and family size.
Can anyone apply for the sliding fee scale?

Costs will vary based on your specific situation. We accept all insurance including Medicare, Medicaid (Title 19), HUSKY, Charter Oak, and most commercial insurance plans. For anyone without health insurance, we offer services on a sliding-fee scale, which means you pay only what you can. We also can provide assistance with access to State support and services.
Who sees my private information?

You’ll find out the same day your application is complete. Once approved, you can start using your benefits right away.
Can I use the sliding fee scale at other hospitals or providers?

No. Your Cornell Scott-Hill Health Center sliding fee scale applies only to our services and providers. Check with your institution to see if they offer their own program.
Can you help me apply for any other medical coverage assistance?

Yes! Along with the sliding fee scale, Cornell Scott-Hill Health Center can help you apply for programs such as Access Health CT and Medicaid A, B, and D (Husky). While we cannot assist with applications for Medicaid C or Medicare, we can connect you with resources that can help.

What is a Patient Advocate?

At Cornell Scott-Hill Health Center, we are committed to advocating for our patients and addressing any concerns. Our Patient Advocates value your feedback – whether positive or negative – as it helps us enhance our services. Our Patient Advocates are here to support you in accessing the care and services you need.

What Can a Patient Advocate Help Me With?

How Can I Speak to a Patient Advocate?

Our Patient Advocates are available Monday to Friday from 8:00 a.m. to 5:00 p.m.

Smiling person with long dark hair wearing a blue shirt against a light background

Maria Nahuatlato

Senior Patient Advocate

Portrait of a woman with long dark hair, wearing a white blouse, against a plain beige background

Bianca Romano

Eligibility and Enrollment Specialist

Man in a gray blazer and blue shirt standing indoors, looking at the camera with a slight smile

Frujen Bridgewater

Patient Advocacy and Enrollment Manager

You can reach the Patient Advocacy hot line at 203-503-3211 to speak directly with a Patient Advocate. They are here to listen to your needs and concerns and will do their best to assist you. If you leave a voicemail, a Patient Advocate will return your call by the next business day.

You can complete a Patient Advocacy Inquiry Form to have a Patient Advocate call you the next business day.

Where Can I Find the Patient Advocacy Department?

Our Advocates are located at our two largest sites, 400 Columbus Avenue and 150 Sargent Drive, New Haven making it easy for you to access the assistance you need.